Frequently Asked Questions

How much do you charge for shipping?

We provide free and fast shipping worldwide.

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees. However, please note that in some countries (though rare), customs fees may be charged upon package arrival, which you should check before placing your order.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 7-14 working days after dispatch, but it may take longer depending on the location of our warehouses and factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. However, please note that sometimes tracking information might not be fully trackable with free shipping. If you encounter this issue, please contact us at support@thedianie.com.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@thedianie.com