Refunds & Returns Policy
Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Easy Returns and Refunds
We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee, ensuring you’ll receive your item on time and as described.
If you are not satisfied with your purchase or find that it doesn’t fit right, you can return it for a refund. No questions asked!
Every shopper enjoys these guarantees:
- Full refund if you don’t receive your order based on tracking information.
- Full refund if your order does not arrive within the guaranteed time (45 business days, excluding 2-5 business days processing).
Full refunds are not available under the following circumstances:
- Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances outside of our control (e.g., not cleared by customs, delayed by a natural disaster).
- We are not liable for any misplaced, lost, or stolen items.
Eligibility for Returns:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Items showing signs of wear or missing tags will not be accepted for return.
Refunds:
- Once we receive and inspect the returned item(s), we will process your refund.
- Refunds will be issued to the original payment method within 3-7 business days.
- You will receive a confirmation email once the refund has been processed.
Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Shipping Costs:
- As we offer free shipping on all items with no minimums, the customer is responsible for return shipping costs. Once we receive the unworn, undamaged item with all tags attached, we will issue a full refund promptly.
- To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you obtain the tracking information for your return package.
All our products are backed by a 14-day money-back guarantee from the day you receive the item based on tracking information. Just send us a message on our Contact Us page or contact us at support@thedianie.com, provide your name and order number, and we will initiate the refund process.
Please contact us first, and we will guide you through the steps. We are always ready to give you the best solutions and will provide you with the return address based on your location.
