Shipping & Delivery

FREE DELIVERY

We are pleased to offer our customers great value and service, including free shipping worldwide.

SHIPPING TIME

Shipping time varies by location. Here are the estimates:

• Most orders take between 7-14 days to reach you after the order was shipped.
• In rare cases, shipping might take a bit longer due to warehouse location, your location, and potential customs delays.
• Depending on your location, some items ship from the US while others ship from the manufacturing country. However, the usual delivery time is 7-14 days.

Please note that we have a 2-5 day processing time before your order is shipped and tracking information is provided. If you change your mind, you can cancel your order within 12 hours of placing it by contacting support@thedianie.com and providing your name and order number.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. We appreciate your patience and understanding. If you have any questions or concerns about your order, please contact our customer service team.

Additionally, for logistical reasons, items in the same purchase may be sent in separate packages.

CUSTOMS

We are not responsible for any customs fees once items have been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and may incur customs fees upon arrival in your country. While this is uncommon, it depends on the customs regulations of your country.